Episode 14 – Transforming the Debt Collections and Recoveries Function with Empathy and Personalization

By WBA Engage Manager posted 07-13-2021 11:55

  

The devastating economic impacts of COVID-19 led financial institutions to implement payment forbearance programs for struggling businesses and consumers. Unfortunately, lenders are now predicting a wave of delinquencies as the pandemic continues. The good news is, there are steps financial services organizations can take to increase their chances of collecting and recovering the funds they loaned.

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